Why am I getting billed by The Wine Care Group, Inc.?
SYLTBAR Sparkling products ship directly from The Wine Care Group, Inc. 6475 E Pacific Coast Hwy 206 Long Beach, CA 90803 due to U.S. Alcohol Law.
How will I know if my order (gift) has been delivered?
An order confirmation email with a tracking number will be sent to you after your order has been processed, packaged and sent for delivery. If you click on the tracking number, it will take you to a webpage where you can see if it was delivered or not. You can also sign up for email notification at this site.
Which carrier do you use?
SYLTBAR ships via UPS and FedEx. SYLTBAR Prosecco products ship via UPS and SYLTBAR Gifts and Accessories ship via FedEx. Once you receive your tracking number, you can track the location of your package at the links listed below. For questions regarding your package once it has shipped, please contact the shipping service directly. Be sure to have your tracking information ready.
Why do I have to sign for my package?
By United States Law, you must be at least 21 years of age to purchase wine, therefore, an adult signature is required on delivery.
What do you charge for delivery?
The final delivery charge depends on many factors, such as: the weight of and number of bottles, the destination address, the shipping option you choose. The delivery cost includes surcharges for Adult Signature, Home Delivery, Schedule Delivery and any fuel surcharges charged by the delivery company at the time of the order.
Will my gift be delayed during inclement weather?
Weather delays may cause road closures or other logistical difficulties. Unfortunately, delays during inclement weather are out of our control. We apologize for the inconvenience that these delays may cause.
Do you ship internationally?
We currently do not offer international shipping.
Do you offer a rush service?
We offer expedited shipping to select locations. To offer the fairest rates, they are calculated at checkout based on your location. Orders must be placed by 5:00PM the previous day.
Can I cancel my order?
Yes, you can cancel your order in 24 Hours.
What is your refund policy?
Due to health and safety regulations, we can NOTs accept returns.
What if the merchandise is damaged in the shipping process?
We take great care to ensure that your product arrives undamaged. However, accidents do occur. If you believe your shipment is damaged, please contact firstname.lastname@example.org immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.
Due to applicable laws and regulations governing return of alcoholic products, we cannot accept any returns of product (except damage caused by the shipper).
What happens if no one is available to accept the SYLTBAR delivery?
Up to three attempts will be made to deliver your order. A door tag provided by the delivery company with all pertinent information will be adhered to the recipient’s mailbox or door after each failed delivery attempt. The recipient may contact the delivery company at any time using the tracking number set forth on your delivery confirmation e-mail to schedule alternate delivery or locate pick-up locations. If the third attempt has failed, your order will be held at the delivery company in accordance with the terms of the delivery company's policies. If the order has not been retrieved within those 5 days, then the package will be returned to us and you will be responsible for any additional delivery charges. We strongly recommend using a business address for your delivery as this may facilitate delivery because someone 21 years of age or older must be present to sign for the order delivery.
Why was my package returned to the shipper?
Packages that are damaged in shipment will be returned to the shipper. When this happens, we will send out a new shipment containing the item(s) ordered and you will not be charged for this additional shipment.
Packages can also be returned to the shipper for other reasons which will incur additional charges or affect the refund amount if the package is restocked. When a package is returned to the shipper because the address was entered incorrectly, a refund will be issued to the credit card used to make the original payment, less the cost of shipping to the original destination as well as back to the shipper. The amount deducted from your refund will be based on the original method of shipping chosen. For example, if the shipping charge is $15.00, the amount refunded will be less $30.00. An additional charge can occur if the cost of the product is less than the total amount of shipping fees. This same refund/fee structure will also apply to packages that are returned to the shipper because the recipient had this held at a local FedEx office and failed to collect the package in time or if delivery was not made after 3 attempts by FedEx. If the package is not restocked, but is reshipped, their will be an additional charge to reship the product and a charge for the return shipment as well as the new shipment out will be made against the purchaser's credit card.
Due to the personal nature of engraved products, these items are non-refundable. We will contact the purchaser of the engraved gift and arrange to have this reshipped. Again, the fee charged for this reshipment will include the cost of the new shipment as well as the cost of the shipment back to our retail partner.
Can you ship to a P.O. Box?
We are unable to ship products to Post office boxes. We require age verification upon receipt.
Can I enter multiple shipping addresses for an order?
Shipping fees are calculated per shipment. If you'd like to ship multiple orders to different locations, please contact us directly. We'd be happy to help!